Shipping policy
1. Shipping Area
We ship only to valid residential and commercial addresses in the contiguous 48 United States.
We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
2. Shipping Cost
Standard shipping is free. The standard shipping charge is $0.
3. Business Days and Service Hours
Business days are Monday through Friday, excluding U.S. federal holidays. Orders are processed during our regular service hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5). Orders placed on weekends, holidays, or outside regular service hours begin processing on the next business day.
4. Order Processing Time
Orders are normally processed within 1-2 business days after payment is successfully authorized. Processing time is separate from transit time.
5. Transit Time
Standard shipping normally takes 3-7 business days after the order has been processed and transferred to the carrier.
6. Estimated Delivery Time
The total estimated delivery time is 4-9 business days from the date of successful payment authorization. Delivery dates are estimates and are not guaranteed.
7. Shipping Carriers
Orders may be shipped through USPS, DHL, UPS, or FedEx. The carrier is selected according to the destination, package size, and available service.
8. Order Tracking
When an order ships, we will send tracking information to the email address provided at checkout. Tracking activity may take 24-48 hours to appear after the shipping confirmation is sent.
9. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Contact us within 24 hours after ordering if an address correction is needed. We cannot guarantee changes after processing begins. Additional costs caused by an incorrect or incomplete address may be the customer's responsibility.
10. Changes and Cancellations
Contact us within 24 hours after placing an order to request a change or cancellation. Requests are not guaranteed after an order has entered processing or has shipped.
11. Delivery Delays
Carrier disruptions, severe weather, peak-season volume, holidays, natural events, or other circumstances outside our reasonable control may delay delivery. We will provide available tracking information and reasonable assistance if a delay occurs.
12. Lost or Undelivered Packages
If tracking shows no movement for an unusual period or indicates delivery but you cannot locate the package, contact us at info@jamesaahouse.com. We will review the tracking information and work with the carrier as appropriate.
13. Contact
Email: info@jamesaahouse.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays