FAQ

1. What products does James Aa House sell?

James Aa House sells home seating products, including floor chairs, bean bag chairs, and other compact lounge seating for everyday indoor spaces.

2. Where do you ship?

We ship only to the contiguous 48 United States. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

3. How much does shipping cost?

Standard shipping is free. The standard shipping charge is $0.

4. How long does order processing take?

Orders are normally processed within 1-2 business days after payment is successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders are processed during our regular service hours, Monday-Friday, 9:00 AM-6:00 PM (UTC-5). Orders placed on weekends, holidays, or outside regular service hours begin processing on the next business day.

5. How long does delivery take?

Shipping normally takes 3-7 business days after processing. The total estimated delivery time is 4-9 business days from successful payment authorization. Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or address problems.

6. Which shipping carriers do you use?

Orders may be shipped through USPS, DHL, UPS, or FedEx. The carrier is selected according to the destination, package size, and available service.

7. How can I track my order?

Tracking information is sent to the email address provided at checkout after the order ships. Tracking activity may take 24-48 hours to appear after the shipping confirmation is sent.

8. Can I change or cancel my order?

Contact info@jamesaahouse.com within 24 hours after placing your order. We will make reasonable efforts to help, but changes and cancellations cannot be guaranteed after processing or shipment begins.

9. What is your return period?

Eligible products may be returned within 30 calendar days after the confirmed delivery date. Contact us before sending a return. The product must meet the conditions stated in our Refund Policy.

10. What should I do if my product is damaged, defective, or incorrect?

Contact info@jamesaahouse.com within 3 calendar days after delivery. Include your order number and clear photographs or video of the product, packaging, shipping label, and issue. After reviewing the information, we will provide the appropriate return or resolution instructions.

11. Who pays for return shipping?

For a change-of-mind return, including a product that is no longer wanted or does not fit the customer's preference or space, the customer is responsible for return shipping costs.

If we confirm that the product is damaged, defective, or incorrect, James Aa House will pay the reasonable return shipping cost.

12. Do you charge a restocking fee?

No. We do not charge a restocking fee.

13. When will I receive my refund?

Approved refunds are issued to the original payment method within 5 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

14. Do you offer exchanges?

We do not offer direct exchanges. To obtain a different product, return the eligible original product for a refund and place a new order.

15. Where should I send an approved return?

Approved returns should be sent to:

James Aa House
14847 N 41st Pl
Phoenix, AZ 85032
United States

Do not send a return until you have contacted us and received return instructions.

16. Which payment methods do you accept?

Available payment methods may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay. The payment methods displayed at checkout are the methods currently available for your order. Payments are processed in U.S. dollars.

17. Is my payment information secure?

Payments are processed through secure third-party payment providers. We do not store complete payment card numbers. Do not send complete card information by email.

18. Will the product color look exactly like the website image?

We make reasonable efforts to display product colors and materials accurately. Actual colors may appear slightly different because of lighting, photography, production variation, and screen settings. Review the product description, dimensions, and materials before ordering.

19. How can I contact customer service?

Email: info@jamesaahouse.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays

Messages received outside service hours will be reviewed on the next business day. We aim to respond within 1-2 business days.