Refund policy
1. Return Period
Eligible products may be returned within 30 calendar days after the confirmed delivery date.
2. Return Eligibility
To qualify for a return, the product must be unused, clean, undamaged, and in substantially the same condition in which it was received. Include all product components, accessories, instructions, and original packaging when reasonably available. Proof of purchase is required.
3. Starting a Return
Email info@jamesaahouse.com before shipping a return. Include your order number, the product being returned, the reason for the return, and relevant photographs when requested. We will provide return instructions. Returns sent without authorization may be delayed or refused.
4. Damaged, Defective, or Incorrect Products
Contact us within 3 calendar days after delivery if a product arrives damaged, has a confirmed quality problem, or is different from what you ordered. Include the order number and clear photographs or video of the product, packaging, shipping label, and issue. This notice period helps us investigate carrier and fulfillment claims and does not limit any rights that cannot be waived under applicable law.
5. Return Shipping Costs
For a change-of-mind return, including a product that is no longer wanted or does not fit the customer's preference or space, the customer is responsible for return shipping costs.
If we confirm that the product is damaged, defective, or incorrect, James Aa House will pay the reasonable return shipping cost and provide return instructions or another appropriate resolution.
6. Restocking Fee
We do not charge a restocking fee.
7. Return Packaging
Customers must package returned products securely to prevent damage in transit. We recommend using a trackable shipping service and keeping the shipping receipt when the customer is responsible for return shipping. We are not responsible for customer-paid returns lost or damaged before reaching the return address.
8. Inspection and Approval
We will inspect the returned product after it is received. We will notify you whether the return is approved or whether additional information is needed.
9. Refunds
Approved refunds are issued to the original payment method within 5 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
10. Exchanges
We do not offer direct exchanges. To obtain a different product, return the eligible original product for a refund and place a new order.
11. Order Cancellations
Contact us within 24 hours after placing an order to request cancellation. A cancellation cannot be guaranteed after processing or shipment begins. If an order has shipped, the standard return process applies.
12. Return Address
James Aa House
14847 N 41st Pl
Phoenix, AZ 85032
United States
Do not send a return until you have contacted us and received return instructions.
13. Contact
Email: info@jamesaahouse.com
Phone: 【--】
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays